Frequently Asked Questions

Everything you need to know about your hardware and hobby orders.

How long does shipping take for heavy hardware items?

Standard shipping usually takes 3-5 business days. For oversized items like power tools or large hobby kits, we use specialized freight carriers which may take up to 7-10 business days.

What is your return policy for opened hobby kits?

We accept returns within 30 days of purchase. However, hobby kits, models, and RC vehicles must be in their original, unopened packaging to qualify for a full refund.

Do you offer technical support for RC vehicles and electronics?

Yes! Our in-house hobby experts are available via email or phone to help with troubleshooting, part identification, and basic setup for all electronics purchased from our store.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to the carrier's website.

Do you provide bulk discounts for contractors or clubs?

We do offer competitive pricing for bulk hardware orders and hobby club purchases. Please contact our sales team directly to discuss your specific requirements and volume pricing.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.