Returns & Exchanges

At Swasey's Hardware & Hobbies, we want to ensure your projects never hit a snag, which is why we offer a 30-day return policy on most tools, parts, and hobby kits. Items must be in their original packaging and accompanied by a valid proof of purchase to qualify for a full refund.

1

Verify Eligibility

Ensure your item is in its original condition, unused, and includes all manuals and accessories before starting the process.

2

Initiate Request

Visit our online portal or bring your receipt to the service desk at our physical location to receive a Return Merchandise Authorization (RMA).

3

Package Your Item

Securely pack the item in its original box and include a copy of your receipt or the RMA form to prevent processing delays.

4

Receive Refund

Once our technicians inspect the returned hardware or hobby gear, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing